FAQ

Frequently Asked Questions

1. When will my order ship?
Orders are typically processed within 1–3 business days.

2. How long does shipping take?
Standard shipping takes 3–7 business days depending on your location.

3. Do you offer international shipping?
Not at this time. We currently ship within the U.S. only.

4. Can I return or exchange an item?
Yes — please refer to our Shipping & Returns page for full details.

5. My item arrived damaged. What do I do?
Email us within 48 hours of delivery with photos and your order number. We’ll take care of it.

6. How do I contact customer service?
Use our Contact page or email us at support@auraluminescent.com.